Sony is a failure

I remember 10 years ago complaining to the customer service about my CD Walkman that is faulty when used for the first time. The customer service asked me to go all the way to the factory to fix it, and then after telling me they could not fix it, I left but asked them at least provide me warranty extension for a couple of weeks which I spent commuting between my campus and the factory several times just to get this not fixed.

The proud guy at the other line brushed me off by saying "sorry we can't do that, bye". Since then I vowed never to buy Sony products and I discouraged my friends to do so.